WorkSafe Victoria psychology: telehealth and in-person care
Psychology for Victorian WorkCover referrals, with video appointments as part of an appropriate hybrid care plan. Meyer Institute checks your medical referral, WorkSafe agent requirements and telehealth eligibility before confirming treatment.
Psychology focused on recovery
A work injury can affect sleep, mood, confidence, concentration, relationships and daily routines. Sessions explore your needs and goals, including work-related stress, trauma symptoms, low mood or adjustment to physical injury. An individual assessment guides the treatment approach and progress is reviewed with you.
The Victoria claim pathway
Victorian workers compensation is administered through WorkSafe agents and self-insurers. An accepted claim or applicable provisional-payment arrangements, a medical referral and the relevant treatment requirements are checked before services are confirmed.
Telehealth within a hybrid treatment plan
WorkSafe Victoria generally expects a combination of face-to-face and telehealth treatment. An established relationship ordinarily means a face-to-face service at the practice within the preceding 12 months. Where access or travel restrictions apply, an exception may be sought from the agent before treatment. An enquiry does not establish approval for a telehealth-only pathway.
What helps us arrange your appointment
Tell us about any in-person psychology appointment in the previous 12 months and whether your agent has approved a telehealth exception. Melbourne in-person options can be discussed alongside video appointments.
- Medical practitioner referral for psychology
- WorkSafe claim number and agent or self-insurer contact
- Current Certificate of Capacity, where relevant
- Treatment approval and any telehealth exception or existing care plan
Clear fees, consent and communication
Before treatment, we clarify the authorised services, who pays, the agreed fees and any personal cost. Reports, case conferences and communication with the insurer or treating team are discussed, including consent and confidentiality. Any work outside the funded scope is agreed before it is undertaken.
Access across Victoria
Suitable video appointments can support workers in Melbourne, Geelong, Ballarat, Bendigo, Shepparton, Gippsland and regional Victoria. These are telehealth service areas, not claims of a local office in every location. Tell us where you will be physically located for your appointment and which scheme covers the injury.
Frequently asked questions
Can I use telehealth for WorkSafe Victoria psychology?
WorkSafe Victoria generally expects a combination of face-to-face and telehealth treatment. An established relationship ordinarily means a face-to-face service at the practice within the preceding 12 months. Where access or travel restrictions apply, an exception may be sought from the agent before treatment. An enquiry does not establish approval for a telehealth-only pathway.
What should I send before booking?
Start with your contact details, the scheme on your claim, insurer or case manager, and a brief description of the support you need. We explain how to supply the referral and claim documents through the agreed intake process.
Will there be an out-of-pocket cost?
The authorised service, fee and billing arrangements are confirmed before booking. We can discuss direct billing where available, but do not assume all sessions, reports or cancellations are insurer-funded.
Can you decide whether my claim is accepted?
No. Claims and funding decisions are made by the responsible insurer or scheme. Psychological assessment and treatment address clinical needs; they do not guarantee a claim, payment or employment outcome.
How do referrals from a GP or case manager work?
Referrers can send the medical referral, claim and insurer details, the purpose of treatment and any current approval. With appropriate consent, we can clarify treatment goals and communication needs with the treating team.
Choose the scheme that matches your claim
Victoria · Queensland · Western Australia · South Australia · Tasmania · Australian Capital Territory · Northern Territory
NSW workers compensation referrals are not being accepted while the required accreditation is outstanding.
Start an enquiry
Enquire about WorkSafe VIC psychology · GP and insurer referral portal · Call 1300 778 515
WorkSafe Victoria telehealth policy. Scheme and individual claim requirements are checked at intake.
