Worksafe Queensland Psychology Services:
Step By Step Guide

If you’re experiencing stress, anxiety/depression, trauma symptoms, sleep problems, or persistent pain after a workplace injury or incident, psychological support can help you recover and return to function.  

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NO GAP FEE PSYCHOLOGICAL SUPPORT AVAILABLE

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Who this is for

You might benefit if you’re dealing with:

• Anxiety, panic, irritability or low mood after a workplace injury/incident

• Trauma symptoms (hypervigilance, intrusive memories, avoidance)

• Persistent pain with fear-avoidance, reduced activity, sleep disruption

• Confidence and capacity concerns about returning to work

• Workplace conflict and stress impacting recovery

How WorkCover Queensland access works (simple steps)

 

Step 1 — See your doctor
WorkCover requires a Work Capacity Certificate to make a claim, and claims aren’t valid without a complete certificate. WorkSafe Queensland

Step 2 — Lodge your claim
You can lodge online, by phone, or via the claim form options described by WorkCover. WorkSafe Queensland
Important update: From 1 July 2025, WorkCover no longer automatically registers a claim just because a doctor sends a work capacity certificate—workers generally need to make the claim themselves using the certificate. 

Step 3 — Access early mental health treatment 
If your claim involves a mental injury, WorkCover can provide funded mental health treatments while they assess the claim

Step 4 — We coordinate with your team 
With your written consent, we can liaise with your GP, rehab provider, and insurer to support recovery goals.

What to expect in your first appointment

• A structured assessment of symptoms + function (work, sleep, activity, relationships)

• Clear goals (recovery + function + sustainable return to work)

• A plan you can understand: skills, pacing, exposure, sleep support, pain coping, trauma-informed strategies 

• Agreed communication approach with your rehab provider/insurer 

What we need to get started (intake checklist)

To book your first session, we’ll ask for:

• Your contact details and preferred appointment times

• GP details (and whether a Work Capacity Certificate has been issued)

• Claim status (claim number if you have it; if not, we can still discuss options)

• Your rehab provider/case manager details (if involved)

• Consent preferences for communication​

Fill out the form below and we will get in touch or call on 0423 811 994.