Meyer Institute offers psychology consultations and appointments for assessments and psychological therapy. Please note that emergency services are not available. To secure an appointment, kindly agree to the terms and conditions, and make payment in advance. It is important to review the terms on our website before each booking, as they may be updated periodically. These terms take effect from your first booking onwards.

 

Appointments can be scheduled by individuals over 18 years of age or with parental/guardian consent. Fees must be settled according to the specified payment terms. Psychologists render their services in exchange for these fees, and any additional reports or letters may incur supplementary charges. Please be aware that assessments for legal purposes are not provided.

 

Appointments can be conducted either in person or via Telehealth, with specific guidelines outlined for Telehealth sessions. Punctuality is paramount, as latecomers risk a reduction in session time. Excessive lateness or no-shows without notice may result in appointment cancellation. The clinic will communicate any delays promptly.

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Certain important points to note include:

Parents are required to supervise children during appointments. 

Notify us if your child's symptoms worsen or do not improve as expected.

Mature minors may consent to treatment independently if deemed capable.

Treatment plans may span multiple appointments, necessitating consistent attendance for progress.

Recording appointments without the psychologist's explicit consent is prohibited.

For Telehealth appointments, ensure the necessary technology is set up and maintain a quiet, reliable internet connection. Please be aware that internet stability may impact the quality of care, with security not guaranteed.

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Payment Terms

Payment terms stipulate that all fees, disbursements, and other applicable amounts must be settled in advance or at the time of the appointment. Credit card details are securely stored within our patient management systems, with no liability for third-party system security. Penalties may be imposed for non-compliance with payment terms. Please reach out regarding any payment concerns.

 

A minimum of 48 hours' notice is required for appointment cancellations, with applicable fees. In certain circumstances, a cancellation fee waiver may be permitted.

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Confidentiality

When engaging in assessments, testing and therapy with Meyer Institute, your psychologist will need to collect and record personal information from you that is relevant to your session. The information gathered in the process of assessment, testing, therapy and any diagnosis or applicable treatment is kept highly confidential. The information is retained in order to provide best practice care, enabling our psychologists to provide informed clinical services, including psychology reports and therapeutic interventions.

You may access materials recorded in your file upon request, subject to the guidelines provided in the Australian Privacy Principles.

 

All personal information gathered by our psychologists remains confidential and secured except when:

Information is subpoenaed by a court, or
Failure to disclose this information would place you or another person at risk.

Your information may also be disclosed when you give prior explicit approval such as to:
Provide a written report to another professional agency, such as a General Practitioner (GP) or a lawyer, or
Discussion of the information with another person, such as a carer, parent or employer.

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Clinical records must be retained for a minimum of 7 years or until a client under 18 reaches the age of 25, in digital, paper, or off-site storage formats. Personal information collection aligns with our Privacy Policy, ensuring confidentiality is maintained, barring safety, legal, regulatory reporting, consent, or related exceptions.

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Disputes and Complaints

Please contact us via message, email or phone if you have any issues, we will endeavour to resolve them with you as quickly as possible.

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Hardship Policy

Meyer Institute understand that financial stress can have a significant impact on mental health.  Please contat us via message, email or phone if you are experiencing financial hardship and we can make arrangements to assist you.

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In summary

Discussions uphold client confidentiality.

The liability clause covers costs and limits liability to the service fee paid.

Warranties are disclaimed, and liability for breaches is restricted.

The agreement absolves liability for events beyond control, errors, and profit losses.

Clients are required to indemnify for wrongful acts.

Emotional reactions and varied outcomes in psychological counseling are acknowledged.

Services are not guaranteed to meet specific requirements or yield particular results.

We disclaim responsibility for any harm or losses resulting from the services provided.

Intellectual property rights belong to us.

Disputes should be resolved between parties before court intervention.

The Terms do not establish a partnership.

Invalid provisions will be adjusted or removed without affecting the remaining Terms.

This constitutes the complete agreement, subject to amendment, with the latest version available during booking.

Certain clauses persist even after termination.

The Terms are governed by the laws of Victoria, Australia.

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For further information on how Meyer Institute protects your privacy, please see our Privacy Policy.

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